New here? Enjoy 10% off your first service as you explore our custom fashion services! Be sure to check our return and refund policy as well as our terms and conditions for a seamless experience.
Terms and Conditions
Terms and Conditions
Effective Date: 2012
Last Updated: Junly 2025
Welcome to Saints by SJ. By accessing or using our website [www.saintsbysj.com], booking our services, or purchasing our products, you agree to be bound by the terms and conditions outlined below. These terms serve as a binding contract between you (the user or customer) and us (Saints by SJ). Please read them carefully.
1. Use of Our Services and Website
You may use our website and services only for lawful purposes and in accordance with these Terms. By using our site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
We reserve the right to:
- Withdraw or cancel services at any time
- Modify or remove content
- Refuse or cancel orders at our discretion
2. Payments and Transactions
All payments for custom orders, rentals, styling services, and consultations must be made via approved offline methods unless otherwise stated.
We reserve the right to:
- Set or change pricing without notice
- Cancel transactions due to pricing errors or product unavailability
- Require deposits or full payment before production or booking
3. Cancellations and Refunds
- Custom Orders: Deposits are non-refundable once production begins. Cancellations must be requested within 24 hours of booking.
- Services: Appointments must be canceled at least 48 hours in advance to avoid a cancellation fee.
- Garment Rentals: Late returns or damages may result in additional charges.
Please review our full Cancellation Policy (if separate) for details.
4. Intellectual Property
All content on this website—including designs, photos, logos, text, and graphics—is the property of Saints by SJ unless otherwise noted. You may not:
- Copy, adapt, or use our content for commercial or non-commercial purposes
- Share or redistribute our materials without written permission
- Use our brand identity in a misleading or unauthorized way
We take copyright infringement seriously and will pursue appropriate action if violated.
5. User Conduct
You agree to:
- Refrain from hate speech, harassment, threats, or bullying
- Not post spam, promotional materials, or misleading content
- Not interfere with the operation or security of the site
- Not impersonate others or submit false information
We reserve the right to disable or delete any user account that violates these terms without notice.
6. Disclaimers and Limitations of Liability
We do our best to provide accurate, up-to-date content, but:
- We cannot guarantee error-free information (e.g., product descriptions, availability, pricing)
- We are not liable for losses caused by reliance on website content
- We are not responsible for delays, downtime, or technical issues out of our control
- Services are offered “as-is” without warranties unless specifically stated
7. Account Termination
We may suspend or permanently delete accounts or block access if:
- Terms are violated
- Fraudulent or suspicious activity is detected
- We receive valid complaints or legal notices
You may also request account closure at any time by contacting us.
8. External Links
Our website may contain links to other websites. We are not responsible for the content, privacy policies, or practices of third-party sites.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately once posted. It’s your responsibility to review this page periodically.
10. Contact Us
If you have questions about these Terms and Conditions, or if you wish to report a violation, contact us at:
Saints by SJ
Email: contact@saintsbysj.com
Phone: (203) 806-0693
Return and Refund Policy
Effective Date: July 2025
We value your satisfaction and stand behind the quality of every Saints by SJ piece. Because many of our items are custom-made, we ask that you review our return and refund policy carefully.
1. Terms of Return
- Returns must be requested within 7 days of delivery.
- All return requests must be approved before items are sent back.
- Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
2. Condition of Item
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- Free of stains, odors, alterations, or damages not caused by us
- Returned with original tags and packaging (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
3. Eligible Reasons for Return
We only accept returns for:
- Wrong item received
- Item damaged during shipping
- Item significantly different from description
Custom-made and made-to-measure garments are non-refundable unless the above issues apply.
4. How to Initiate a Return
To start a return:
- Email us at contact@saintsbysj.com with your order number, reason for return, and clear photos if applicable.
- We will respond within 2 business days with return instructions and address.
- Once your return is received and inspected, we’ll notify you via email.
5. Refund Process
- If approved, refunds will be processed to the original form of payment within 7–10 business days.
- You will receive an email confirmation once the refund is issued.
- Shipping fees and rush service charges are non-refundable.
For any delays or concerns with your refund, please contact us directly.
6. Contact Us
If you have questions about your order or the return process, we’re here to help.
Email: contact@saintsbysj.com
Phone: (203) 806-0693
Hours: Monday–Friday, 10 AM–5 PM EST
%20white%20colored.JPG/:/cr=t:28.14%25,l:0%25,w:100%25,h:45.45%25/rs=w:640,h:291,cg:true)
Dare to Be Custom!
Be the first to see new drops, exclusive custom designs, and limited collections.
Plus, get 10% off your first custom order when you sign up today.
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.