RETURN POLICY

Need to make a return? We got you!

ONLINE RETURN POLICY

Refunds by Mail are valid within 14 days from the original order date. Items must be returned unwashed, unworn, undamaged and with tags attached, accompanied by the invoice.

IF APPLICABLE POSTAGE FEES WILL BE DEDUCTED FROM STORE CREDIT.

ITEMS CAN BE RETURNED FOR STORE CREDIT ONLY.

IF YOU RECEIVED A DEFECTIVE/DAMAGED ITEM(S), WE WILL PROVIDE YOU WITH A PREPAID RETURN LABEL TO SEND THE MERCHANDISE BACK TO US. SHOULD YOU RUN INTO THIS ISSUE PLEASE EMAIL US AT INFO@SAINTSBYSJ.COM SO THAT WE CAN FURTHER ASSIST YOU.

ANY SIGNS OF WEAR OR DAMAGE WILL LEAD TO THE RETURN REQUEST BEING DENIED. 

ALL RETURNS MUST BE SUBMITTED BY CALLING US AND SPEAKING TO CUSTOMER SERVICES REPRESENTATIVE IN ORDER TO BE PROCESSED. 

AFTER YOUR RETURN IS APPROVED YOU WILL RECEIVE A PREPAID RETURN LABEL VIA EMAIL.

HOW DO I RETURN BY MAIL?

  1. Securely pack your merchandise, return form and invoice in a box, envelope or bag of your choice. Use original packaging if possible.
  2.  Once your package is ready, choose a mail carrier, pay for postage, and send to the address below:

MAIL DEPARTMENT

666 ARCH STREET, NEW BRITAIN, CT 06051

SAINTS BY S.J. BOUTIQUE 

We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our retail store. Return shipping is not refundable.

Saints by S.J. is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

•  Once the return has been received and processed by our retail store , you will receive an email titled “Notice of Refund” which is a copy of the refund for your records.

•  The refund will be processed back to your account as in-store credit  or online credit only. This process can take up to 5-10 business days after your return has been received.

•  Original shipping costs incurred are non-refundable.

•  Online returns are eligible for in-store or online credit only.

HOW DO I RETURN OR EXCHANGE IN-STORE?

To return your online purchase to Saints by S.J. Boutique, please bring your items with your order invoice. All invoices are printed and shipped with your package on a shipping label. Once the return is accepted, a refund will be processed as in-store credit  or online credit only.

INSTALLMENTS BY QUADPAY?

If you have changed your mind, you must return your Quadpay purchase by mail for a refund. In-store returns for Quadpay orders cannot be processed at this time. Quadpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Quadpay.          

CAN I RETURN OR EXCHANGE ITEMS ON FINAL SALE OR PROMOTIONS?

• All jewelry and swimwear are final sale and cannot be returned or exchanged by Mail or In-Store.

• All “Final Sale” items listed at 50-80% off, or under a Buy 1 Get 2 Free promotion cannot be returned or exchanged by Mail or In-store.

HOW DO I RETURN A DAMAGED ITEM?

If you receive a damaged or defective item in your order, please reach out to our Customer Service team at 860-990-7700 and include a photo of the item. We will do our best to replace the item if still in stock.

IN-STORE RETURN POLICY (PURCHASES MADE IN-STORE)

We will gladly exchange or give a merchandise credit within 14 days of purchase. Merchandise must not be washed, worn or damaged. All original tags must be attached & accompanied by a valid receipt. Upon return or exchange, your name, address, phone number & signature will be required for auditing purposes. We do not offer refunds. 

All clearance items, custom-made apparel, swimwear & pierced jewelry are final sale. 

All refunds are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund if it does not meet the conditions of our return policy.

STILL NEED HELP?

Our Customer Service team is here to assist you with anything you need! Reach out to us via email at info@saintsbysj.com or by phone (860) 990-7700.

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